Managing Alerts in Cision Social Listening
Print

Modified on: Thu, 8 Dec, 2022 at 5:17 PM


Actions can be taken with Saved Searches in the form of Alerts. You may set up alerts for the percentage of increase in mentions or to alert you when new mentions are found. Suppose you want to make changes to the recipients or the alert itself. In that case, you can begin the process of editing, pausing/resuming and deleting any of your existing Alerts from any page in Cision Social Listening.

Editing Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Edit to make changes to your alert or add additional recipients.
4. You may edit the following: 
  • Name of the alert
  • Type of alert
  • The percentage for an increase in mentions alert
  • Frequency and/or time of day for the alert
  • Number of mentions included in the alert
  • Add or remove recipients
  • Add, edit or remove filters

5. Click the Save button.

Pausing and Resuming Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Pause to stop your alert.
5. Select Resume to continue receiving the alert.

Deleting Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Delete to remove the alert.
5. Click on the Delete button.
NOTE: Once an Alert is deleted, it cannot be retrieved. If you delete an Alert and want to receive it again, it will need to be created again.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article