Contacting Support

Modified on: Wed, 23 Nov, 2022 at 8:24 PM

Sometimes, you need a bit of help. Luckily, our awesome Support team is always ready!

Your customer portal is your guide to a collection of resources and direct assistance from a member of our team. The customer portal offers many ways you can solve the issue you're experiencing:

1. Search across our extensive knowledge base

Looking for a 'how-to guide' or best practices on your product features? Our knowledge base articles are full of content from getting started to the finer details of each feature. Check it out here!

2. Chat with our Support team

Click on the chat icon in the upper right corner of your platform to message one of our Support Team Members. 

They are available every Monday through Friday from 9 am - 5 pm.

3. Submit a Support ticket

If you are still experiencing difficulties with your Cision platform, you can submit a ticket here, and one of our team members will be in touch with you within 3 business days.

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